Updated: Friday 22nd May 2020
Thank you to all our wonderful customers.
Yes, we are still sending out orders!
We are working our way through an influx of orders, currently any orders placed today are estimated to be dispatched within 2-3 business days of the date you ordered. We thank you for your patience.
Our retail store has re-opened to the public
CLICK & COLLECT IS AVAILABLE!
If you have placed an order with Click & Collect, you will need to await the email notifying you that your order is ready for collection.
Our NEW TRADING HOURS are 9am to 3pm, Monday to Saturday only.
We currently have a limit of 8 customers in our main store and a limit of 3 customers in our dance store at any one time, so you may need to wait outside if you arrive at a time that we already have reached capcity in the store. If there isn't anything else that you were needing to shop when you arrive and you don't want to wait, simply wave down a staff member and show them your order number to collect and they can retrieve it for you without you needing to enter the store.
For more information about visiting our store, please see this link
As we are working with limited staff and reduced trading hours, if you have an enquiry, please click here to submit a request rather than phone our store. It's often much easier for us to follow up via email, and many of the answers to phone enquiries are to send us an email, so save time and submit your enquiry online rather than phoning up.
LATEST DELIVERY UPDATES:
Our delivery partner, Australia Post, are continuing to trade but they are doing so while facing some challenging conditions that will have an effect on delivery times. Their internal processes have had to adapt so that they can practice social distancing and keep their workplace safe. This means that once your order reaches the depot that there may be a delay before the initial processing and scan, as they are managing staff rosters to keep everyone safe, which means less hands on deck. Further to this, as more businesses rely on their online stores to get their products safely in the hands of their customers, there has been a massive increase in parcels being sent domestically, and all over the world. If you have received your dispatch email from us and there have been no further updates on your tracking several business days later, this is to be expected due to the volume of parcels and new safety measures at the mail facility. We are also struggling to get as many orders out each day as their pick up time is now 2+ hours earlier than normal, so we need to cut off the orders earlier in the day to get them out for that day. Unfortunately, we all just need to wait and exercise some patience while your parcel awaits further scans. Once your item has been scanned, however, the Australia Post website will normally then give the Estimated Delivery timeframe on the tracking link through their website.
Your dispatch email will include the tracking number for your order. You can copy & paste this tracking number into the tracking portal on the Australia Post website for the latest update on your order: https://auspost.com.au/mypost/track/#/search
Unfortunately, at this time, we are unable to provide the estimated transit time for your order in the checkout (as we usually do) as we have no way of knowing how longer any delays your parcel will face at different stages on its journey to you. After it has been sent, you can continue to check your tracking number on the Australia Post tracking link above for further updates and an estimated timeframe for delivery, where available.
All orders are processed in order of when they were placed, with exception of orders who have selected Express shipping, as these are processed ahead of regular shipping.
Please note that Australia Post are not able to provide their usual Express overnight / 1-2 business day timeframe, as the Express Post network relies largely on airfreight. When you take a flight from Sydney to Melbourne, as an example, it's likely that your flight would be carrying Express Post parcels. As there are far less planes in the air and travel both domestically and internationally is being cancelled, this means less flights available for your parcel to travel on.
For all orders sent outside of Australia, once they hit the ground in your country they are then handed over to your local mail authority to continue their journey to you. If your local postal service is having delays, you can expect that your order from us will also be affected.
There are significant impacts to the parcel network world wide, and, as a result, Australia Post have suspended some of their services.
Please note that Australia Post has suspended Economy shipping, so this will no longer be offered through our website until further notice.
New Zealand: Standard and Express both available, however Express orders are prioritised
USA: Standard and Express both available, however Express orders are prioritised
Canada: ALL PARCELS SUSPENDED, currently unable to send to Canada
Asia: Standard and Express both available, however Express orders are prioritised
Pacific Islands: Standard available only, Express has been suspended
UK & Ireland: Standard and Express both available, however Express orders are prioritised
Rest of Europe, Africa & Souther: Express available only, Standard has been suspended. Parcels are taking a significant amount of time to arrive, no ETA.
SIGNIFICANT DELAYS TO THE USA ARE TO BE EXPECTED - many orders to the USA are still at the Australia Post facility in Sydney after several weeks, as there are very few flights out of Australia to the USA at the moment due to flight cancellations and government restrictions. Express items are given priority by both Australia Post and USPS.
You can check the status of international deliveries by country through the Australia Post website on this link: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
As we will be complying with any restrictions of trade from the Australian Government, if we are required to close our online store in case of a lock down and we are not able to get your order sent before we are forced to close down, we will refund your order in full to you.