Updated: Sunday 3rd January 2021
Thank you to all our wonderful customers.
We are back to our regular trading hours:
Monday to Saturday: 9am to 4pm.
Closed Sunday & Public Holidays
There is currently a mask mandate for indoor retail spaces in Greater Sydney, so if you are shopping in store, you will be required to wear your mask at all times.
Please sign in using the QR code at the front door and sanitise your hands upon entry.
LATEST DELIVERY UPDATES:
As delivery times are improving, we are starting to add Estimated Transit times back into the checkout.
PLEASE NOTE: these estimated times are to be treated as a guide only. We cannot guarantee on time delivery.
The Australia Post tracking website will provide further updates on your ETA.
Delays are still to be expected - please allow an additional 14 business days after the latest ETA given by Auspost for your order to arrive before raising an enquiry.
Our delivery partner, Australia Post, are continuing to trade but they are doing so while facing some challenging conditions that will have an effect on delivery times. Their internal processes have had to adapt so that they can practice social distancing and keep their workplace safe. This means that once your order reaches the depot that there may be a delay before the initial processing and scan, as they are managing staff rosters to keep everyone safe, which means less hands on deck. Further to this, as more businesses rely on their online stores to get their products safely in the hands of their customers, there has been a massive increase in parcels being sent domestically, and all over the world. If you have received your dispatch email from us and there have been no further updates on your tracking several business days later, this is to be expected due to the volume of parcels and new safety measures at the mail facility. Unfortunately, we all just need to wait and exercise some patience while your parcel awaits further scans. Once your item has been scanned, however, the Australia Post website will normally then give the Estimated Delivery timeframe on the tracking link through their website.
Your dispatch email will include the tracking number for your order. You can copy & paste this tracking number into the tracking portal on the Australia Post website for the latest update on your order: https://auspost.com.au/mypost/track/#/search
All orders are processed in order of when they were placed, with exception of orders who have selected Express shipping, as these are processed ahead of regular shipping.
Please note that Australia Post are not able to provide their usual Express overnight / 1-2 business day timeframe, as the Express Post network relies largely on airfreight. When you take a flight from Sydney to Melbourne, as an example, it's likely that your flight would be carrying Express Post parcels. As there are far less planes in the air and travel both domestically and internationally is being cancelled, this means less flights available for your parcel to travel on.
For all orders sent outside of Australia, once they hit the ground in your country they are then handed over to your local mail authority to continue their journey to you. If your local postal service is having delays, you can expect that your order from us will also be affected.
There are significant impacts to the parcel network world wide, and, as a result, Australia Post have suspended some of their services.
Please note that Australia Post has suspended Economy shipping, so this will no longer be offered through our website until further notice.
New Zealand: Standard and Express both available, however Express orders are prioritised
USA & Canada: Standard and Express both available, however Express orders are prioritised
Asia: Standard and Express both available, however Express orders are prioritised
Pacific Islands: Standard available only, Express has been suspended
UK & Ireland: Standard and Express both available, however Express orders are prioritised
Rest of Europe, Africa & South America: Express available only, Standard has been suspended. Parcels are taking a significant amount of time to arrive, no ETA.
You can check the status of international deliveries by country through the Australia Post website on this link: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
As we will be complying with any restrictions of trade from the Australian Government, if we are required to close our online store in case of a lock down and we are not able to get your order sent before we are forced to close down, we will refund your order in full to you.